FAQ

What's the idea behind inLevel5?

  • We promote sustainable fashion, aiming to improve our imbalanced lifestyles.
  • Our vision goes to about respect towards nature. By doing so we improve the way we live or at least maybe soften the irrevocable damage to our home or let's say to our planet.
  • We want to challenge our visitors/clients by offering them exclusive, and in many cases handmade and hand dyed clothes.

 

"We ask how can we kick-start a move from being a fashion throw-away culture to a fashion preservation culture?"
(Bron: sustainable-fashion.com)

What is the return period?

We choose to work with a 14 day return period. We're a small company and do not keep a very large stock. Therefore, we cannot compete with big webshops that offer a 30 day or even longer return service. We hope you understand. 

 

Can all items be returned within 14 days?

Any item bought in inLevel5 can be returned withing 14 days. With the exception of jewellery, beauty products & books. 

How do I return an item?

  • Please contact us before returning any item with information and reason of return/complaint,
  • Return product within 14 days of delivery,
  • The items must be in their original packaging with the price tag attachted,
  • The product must be in new condition. If product is ruined or used, the product shall not be refunded,
  • Refund by transfer within 7 days, please note that inLevel5 shall not reimburse your shipping costs.

 
The goods can be returned to the following address:

inLevel5 
Vaartkom 3,
3000 Leuven
Belgium

Do you ship worldwide?

We wish ;) 

So, no, at this moment we ship only in Belgium. 

But we're working hard on an agreement with a third party that offers safe and secure transportations. If anything changes, you will be the first to know. 

 

 

Which delivery service is being used?

Currently we are working together with bpost.

What are the payment options?

We accept Maestro and Visa.

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